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Effective: December 30, 2019
Last Updated: December 28, 2022
Toyo Tire Holdings of Americas Inc. and our affiliates and subsidiaries (“the Company,” “us” or “we”) are committed to protecting the privacy and security of your Personal Information.
Information We Collect About You and How We Collect It
We collect Personal Information from and about users of our services. “Personal Information” means information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular user or household. This can include information:
We collect this information:
Information You Provide to Us
The information we collect on or through our services that you provide to us may include:
We also may collect information that you submit to be published or displayed (“posted”) on our website(s) or transmitted to other users of our services or to other companies (collectively, “user contributions”). Your user contributions are posted and transmitted to others at your own risk. We cannot control the actions of other users of our services with whom you may choose to share your user contributions.
Information We Collect Automatically
As you navigate through and interact with our services, we may use automatic data collection technologies to record how you interact with our services and collect certain information about your equipment, browsing actions and patterns, including:
We also may use these technologies to collect information about your online activities over time and across third-party websites or other online services. This practice is often called behavioral tracking.
The information we collect automatically helps us to improve our services and to deliver a better and more personalized service, including by enabling us to:
The technologies we use for this automatic data collection may include:
We also use Google to understand how people use our services, to improve our services and websites, and to help us display advertisements that may be of interest to you. You can learn more about how Google uses your information here.
Children Under the Age of 16
Our websites and services are not intended for children under 16 years of age. We do not knowingly collect Personal Information from children under 16. If we learn we have collected or received Personal Information from a child under 16, we will delete that information. If you believe we might have collected any information from a child under 16, please contact us at [email protected].
How We Use Your Information
We use information that we collect about you or that you provide to us, including any Personal Information:
We may also combine and use your information collected from one or more services with other services interactive features, or in reports and analysis, all of which are owned and operated by the Company. We may also use and/or combine information that we collect offline or that we collect or receive from third-party sources to enhance, expand and check the accuracy of other information we collect about you. We may also use your information to contact you about our own and others’ goods and services that may be of interest to you.
Disclosure of Your Information
We may disclose aggregated or deidentified information about our users without restriction. We will not attempt to reidentify the aggregated or deidentified information that we maintain about individuals, except and only as may be required to test whether our deidentification procedures are successful.
We may also disclose your Personal Information:
Choices About How We Use and Disclose Your Information
You may have choices regarding how we use and disclose your information:
Information for California Residents
The California Consumer Privacy Act (“CCPA”) provides certain California consumers with rights to receive certain disclosures regarding the collection, use, and sharing of Personal Information, as well as rights to access and control Personal Information. Certain information we collect may be exempt from the CCPA because it is considered public information (because it is made available by a government entity) or covered by a federal privacy law, such as the Gramm–Leach–Bliley Act, the Health Insurance Portability and Accountability Act, or the Fair Credit Reporting Act.
To the extent that we collect Personal Information that is subject to the CCPA, that information, our practices, and your rights are described below in our California Privacy Notice.
California Privacy Notice:
Right to Information Regarding the Categories of Data Collected and Disclosed
Certain consumers have a right to obtain information regarding the Categories of Personal Information we have collected or disclosed. This information is provided below.
Right to Access Information
Certain consumers have the right to request that we confirm whether we process Personal Information about you. Consumers may also have the right to access Personal Information collected about you and that such information be provided in a portable format. Certain consumers also have the right to request information regarding the source of personal information collected about you, the purposes for which we collected it, and the third parties and service providers with whom we shared it. To protect our customers’ Personal Information, we are required to verify your identity before we can act on your request.
Right to Request Modification of Information
Certain consumers have the right to request modification to Personal Information collected about you. Some of our websites allow you to modify or delete your account profile. If our website does not permit you to update or correct certain information, you can contact us at the address described below in order to request that your information be modified. Note that we may keep historical information in our backup files as permitted by law. To protect our customers’ Personal Information, we are required to verify your identity before we can act on your request.
Right to Request Deletion of Information
Typically, we retain your personal information for the period necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. Certain consumers have the right to request, in certain circumstances, that we delete any Personal Information that we have collected directly from you, or request information about how long we keep a specific type of information. To protect our customers’ Personal Information, we are required to verify your identity before we can act on your request. We may have a reason under the law why we do not have to comply with your request, or why we may comply with it in a more limited way than you anticipated. If we do, we will explain that to you in our response.
Right to Object to Certain Processing
In some cases, you may object to our use or disclosure of your personal information by contacting us at the address described below.
Right to Non-Discrimination
You have the right to be free from discrimination based on your exercise of your CCPA rights. We do not discriminate against consumers who chose to exercise rights in their Personal Information.
Right to Information about Certain Third-Party Disclosures
Residents of the State of California also have the right to request information regarding third parties to whom the Company has disclosed certain categories of Personal Information during the preceding year for the third parties’ direct marketing purposes.
How to Submit a Request
You may submit a request to exercise your rights by either:
Verification for Requests
Note that, as required by law, we will require you to prove your identity in connection with your request. We may conduct an identity verification by phone call or email. Depending on your request, we will ask for information such as your name, email, address, the last item you purchased from us, or the date of your last purchase from us. For request regarding categories of information, we will require at least two of these things to verify your identity. For requests to know specific pieces of Personal Information, we will require at least 3 of these things including your name and email address and we will also ask you to provide a signed declaration confirming your identity. Following a request, we will use reasonable efforts to supply, correct or delete Personal Information about you in our files.
In some circumstances, you may designate an authorized agent to submit requests to exercise certain privacy rights on your behalf. We will require verification that you provided the authorized agent permission to make a request on your behalf. You must provide us with a copy of the signed permission you have given to the authorized agent to submit the request on your behalf and verify your own identity directly with us.
If you are an authorized agent submitting a request on behalf of an individual, you must attach a copy of the following information to the request:
If we do not receive this information, the request will be denied.
Notice of California Consumer Data Collection and Sharing Practices.
We may share any of the above-listed information with service providers, which are external parties that we engage for business purposes and are restricted from using Personal Information for any purpose that is not related to our engagement. The categories of service providers with whom we share information for business purposes and the services they provide are:
We may also collect and disclose certain “sensitive” personal information as described below:
Notice of Financial Incentive for California Residents.
We offer an incentive program for dealers that provides certain perks, such as bonus incentives, and program benefits (the “Incentive Program”). When you sign up for the Incentive Program we will ask you to provide your name and email address. Because our Incentive Program involves the collection of personal information, it might be interpreted as a “financial incentive” program under California law. The value of your personal information to us is related to the value of the free or discounted products or services that you obtain through the Incentive Program. This value is based on the expense related to offering those free or discounted products or services. You may withdraw from participating in the Incentive Program at any time. Visit the Terms and Conditions page to view full program rules, including how to join.
We have implemented measures designed to secure your Personal Information from accidental loss and from unauthorized access, use, alteration and disclosure.
The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our services, you are responsible for keeping this password confidential. We ask you not to share your password with anyone. We urge you to be careful about giving out information in public areas of websites, such as message boards. The information you share in public areas may be viewed by any user.
In the event of a data breach involving your information, we may contact you in a variety of ways to inform you of the breach. This includes contacting you through any contact information we have for you or that is publicly available.
How Can We Transfer Your Personal Information?
Your information collected through the services will be stored and processed in the United States. The Company and its service providers may transfer information that we collect about you, including Personal Information, across borders and from your country or jurisdiction to other countries or jurisdictions around the world. If you are located in the United States or other regions with laws governing data collection and use that may differ from U.S. law, please note that we may transfer information, including Personal Information, to a country and jurisdiction that does not have the same data protection laws as your jurisdiction.
If you are visually impaired, you may access this notice through your browser’s screen reader.
COMPLIANCE AND ETHICS HOTLINE
The Company is committed to high standards of ethical and legal business conduct with emphasis on open and transparent communication. The Company expects employees and business partners to report known or suspected misconduct involving the Company, its employees, customers and/or vendors, even if they are not involved with the misconduct itself. The Company can only do something about misconduct if it knows about it.
When concerns about integrity arise, we encourage employees to go to their supervisors, local Human Resources managers or in-house counsel. If their integrity concerns are not resolved, or they do not feel comfortable discussing them with anyone within the company, they can report their concern by phone to the Compliance and Ethics Hotline. Employees can find additional information on how to report integrity concerns in the Company’s Compliance and Ethics Hotline Policy.
The Company’s suppliers, contractors and other business partners can also report any business misconduct and ethics concerns via the Compliance and Ethics Hotline.
The Compliance and Ethics Hotline is managed by a third-party company and is available 24 hours a day, seven days a week. Anonymous reports may be made.
The Company investigates all Hotline reports and is committed to maintaining confidentiality to the maximum extent possible. The Company strictly prohibits retaliation against anyone who makes a good faith report.
Compliance and Ethics Hotline - Call Toll Free: (844) 465-0371
SECURITY & LEGAL
Phishing & Other Suspicious Emails
WARNING: Fraudulent Email Scam. Our parent company, Toyo Tire Corporation, has learned that its company name and/or those of its executives have been used in connection with email phishing scams. Such scams are intended to deceive or defraud by enticing recipients to provide sensitive information.
Reporting Suspected Phishing Attempts and Other Suspicious Emails. If you receive or have received such unsolicited email communications, please notify us immediately at [email protected]. Do not respond to these emails or communicate with the sender, and do not provide the sender with any personal or financial information. Also, do not click on any links included in the emails, or the attachments, as doing so may result in malware or a virus being loaded on the recipient’s computer.
Protect the Security of Your Personal Information. Email scams and other internet security risks are not uncommon, and we recommend that you take steps to protect the security of your Personal Information and technology devices.